Shipping Policy

Last Updated: May 20, 2026

General Shipping Information

At DEFDelete, we understand that diesel truck owners depend on fast and reliable delivery when ordering performance parts, tuning solutions, and exhaust components. Our team works hard to process and ship orders as efficiently as possible while maintaining accurate order verification and quality control.

Most in-stock orders are processed within 1–2 business days. Shipping timelines may vary depending on product availability, carrier delays, weather conditions, manufacturer lead times, and destination location.

Order Processing Times

  • Most standard orders ship within 1–2 business days
  • Orders placed on weekends or holidays are processed on the next business day
  • Some custom tuning products may require additional processing time
  • Large exhaust systems or special-order items may ship separately

Customers will receive tracking information once an order has been shipped.

Manufacturer Direct Shipments

Some products available on DEFDelete.com may ship directly from manufacturers or partner warehouses. Depending on inventory availability and product type, certain items may require additional transit time.

In some cases, specialty exhaust systems, tuning hardware, or oversized freight items may require approximately 3–6 weeks for delivery.

Shipping Delays

While we do our best to maintain fast turnaround times, shipping delays can occasionally occur due to factors outside of our control, including:

  • Weather conditions
  • Carrier service interruptions
  • Holiday shipping volume
  • Inventory shortages
  • Manufacturer delays
  • Incorrect shipping information provided by the customer

DEFDelete is not responsible for delays caused by shipping carriers, customs processing, weather events, or other external circumstances once an order has left our facility.

Shipping to Alaska & Hawaii

Shipping costs shown at checkout for Alaska and Hawaii are estimated rates only. Due to fluctuating freight pricing and oversized package surcharges, actual shipping costs may differ from the original estimate.

If shipping costs are significantly higher than the quoted amount, our team may contact you before shipment to confirm updated shipping charges.

International Orders & Import Responsibilities

Customers are responsible for understanding and complying with all local import laws, emissions regulations, taxes, duties, and customs requirements applicable in their country or region before placing an order.

Products sold by DEFDelete may be intended for off-road, racing, or competition-use applications depending on local laws and regulations.

Any customs duties, brokerage fees, import taxes, or related charges imposed by the destination country are the responsibility of the customer.

Refused Deliveries & Returned Shipments

If a shipment is refused, abandoned, returned due to failed delivery attempts, or rejected because of unpaid import charges or customs fees:

  • Return shipping costs may be deducted from any eligible refund
  • Carrier penalties or storage fees may apply
  • Original shipping charges are non-refundable
  • Additional costs exceeding the order value may remain the responsibility of the customer

Tracking Availability & Delivery Claims

All orders include shipment tracking information where supported by the selected carrier. Customers are responsible for reviewing tracking updates and notifying us promptly regarding any delivery issue, lost package, or non-receipt.

Please note that shipping carriers retain tracking data only for a limited period of time. Once tracking information is removed from the carrier’s system, shipment records and delivery history may no longer be available.

After carrier tracking data expires, we may be unable to investigate shipment issues, verify delivery status, file carrier claims, or provide compensation related to non-delivery or missing packages.

Carrier tracking retention policies are outside of our control.

Lost or Damaged Packages

If your shipment arrives damaged or appears lost in transit, please contact our support team as soon as possible so we can assist with carrier claims and resolution procedures.

Customers should inspect packages immediately upon delivery and report visible damage promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout. DEFDelete is not responsible for delays, lost shipments, or additional fees caused by incorrect or incomplete address information.

Contact Us

If you have questions regarding shipping, tracking, delivery timelines, or freight-related concerns, please contact the DEFDelete support team through the contact information available on DEFDelete.com.